Refund Policy

1. 14-day money-back guarantee

You can request a full refund within 14 days of any payment — the first purchase of a subscription or any renewal, monthly or yearly. No questions asked.

2. How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. To request a refund, either:

• use the link in your Paddle payment receipt email, or contact Paddle at paddle.net; or
• email us at support@buddzy.help from your account email address, and we will process the refund through Paddle.

3. What happens after a refund

• The money is returned to the original payment method. Paddle usually processes refunds within 5 business days; your bank may take several more days to show it.
• The refunded subscription is cancelled and your account moves to the Free plan. All your data stays in place; creating new items beyond the Free plan limits requires upgrading again.

4. After 14 days

After 14 days a payment is generally non-refundable, but you can cancel at any time from Profile → Plan to stop future renewals — your paid plan stays active until the end of the period you have paid for. If you were charged in error, were charged twice, or the Service did not work as described, contact us at any time and we will make it right.

5. Your statutory rights

This policy does not affect any rights you have under the consumer protection laws of your country.